Records requested in one place.
Need a service report, completion certificate, as-built, or audit-ready record for a Wattrix-delivered asset? You are in the right place. The 1300 routes by intent, and we aim to dispatch records within twenty-four business hours.
Six record types available from one request.
Every site visit. Technician name. Tasks performed. Photos. Defects flagged. Customer sign-off.
Every project handover. Scope completed. Variation register closed. Defects schedule resolved.
Every install. Switchboard schedule. Cable schedule. Single-line diagram. Asset register.
Every electrical job. REC 20916 lodgement copy on file.
Every refuge chamber delivery. AMCL Licensee ID 9223 on the chamber and on the document.
Every Syntra Field site. Live snapshot plus point-in-time export.
A clear response and delivery aim.
We aim to acknowledge record requests within four business hours and deliver records within twenty-four business hours. If a record needs more time, we explain what is outstanding and agree the next update.
One portfolio contact from the first project.
If your strata practice manages 20+ buildings, your first project with Wattrix opens a portfolio account contact. One person who knows your buildings. One inbox. One escalation path. Records turn around against the practice, not the individual job.
Direct escalation when something goes wrong.
If a record is late, a defect is missed, a quote is wrong, you ring the same 1300 and ask for the same person. The fix routes directly. There is no ticket queue, no help-desk script, no escalation matrix to climb. The right person answers.
Request a record. Twenty-four hours.
1300 928 874 Send the request →